Inserting the Portal Link into your Website
Once you have completed your Settings, you will need to add a link into your own website for your customers to log into the Portal! Consider placing the link on several pages in an easy-to-find location, perhaps even in your Header or Navigation menu.
Important Fields to check BEFORE having a live link:
1 - Portal is Active (first box checked on Settings page).
2 - "Reply to" and "Send Alert to" Email Addresses: Password reset emails will come FROM the email addresses entered here. (Jackrabbit generates the emails, but it looks like they come from YOU). If you do not have an email address entered here then your clients will NOT receive notifications.
3 - Send Payment Alert: Check if you want to receive an emailed Alert when a customer makes a payment through the Portal.
4 - Make a Payment: Your Organization must be setup with Jackrabbit's E-COMMERCE module for your customers to make payments through their Portal.
The Customer Portal is a simple hyperlink. The codes below will launch the Portal Login page. To add the link which launches your Portal, insert the following HTML into your website editor, remembering to substitute YOUR ORG ID in place of the XXXXXX:
If you are using a website editor that simply asks you for the "hyperlink" or "website url" or "website address" to link to, then highlight your desired text or image and use the code in the blue box as the link. If prompted, also choose "link to other webpage" and "open in new window":
If you are using a traditional hard-coded web editor, use the html code in the yellow box. This example uses the text Existing Customer Portal Login
for the display link, but you may change it to to any text phrase or image that you prefer by replacing that section in the code below:
View various Portal Login names, labels, and images from some of our clients on this Login Links Example page.
<a href="https://app.jackrabbitclass.com/portal/ppLogin.asp?id=XXXXXX" target="_blank">Existing Customer Portal Login</a>
WEB DEVELOPERS: Please note that the Jackrabbit Customer portal is a hyperlink to our own SSL application. We do not recommend nor support embedding the Portal Login directly onto your webpage (via iframe or other method), because it then becomes subject to browser security restrictions. Our Customer Portal Login is under SSL, and most browsers do not share sessions or cookies across domains and do not like mixing SSL and non-SSL pages. Jackrabbit cannot troubleshoot Portal login issues if it is embedded directly into a webpage. Also, Jackrabbit does not support SAML.