Additional Resources, Guides, and Helpful Hints for optimal Online Registration
Don't have a website? No problem! You can still use basic versions of all four of our modules - check out how in this ALL EARS BLOG
You can even take it a step further by adding your class schedules to your Facebook page by using Facebook Custom Tabs
Six Big-Bang Benefits of Online Registration
1. Quick and easy registration for the participant.
Paper registration requires the entrant to download the form and print it or pick up a copy from your facility, fill it out, write a check, and then either pay postage to mail it back or deliver it in person. By contrast, online registration is a fast and seamless experience for your customer while on your website. An online registrant can quickly fill out a simple, custom tailored form and submit it to your organization's management database within minutes.
2. Automatic and immediate confirmation.
Turn-a-round time for paper registration notification can take days. Effective online registration software will automatically send a follow-up email to the participant notifying them that registration has been received and space reserved in the class. Instant confirmation gives your customers peace of mind and allows them to adequately plan for attendance on the days and times of their confirmed enrollment.
3. Increased Staff productivity and efficiency.
The amount of time that staff spends on entering customer data is practically eliminated, allowing them to focus on more important responsibilities. Filing papers (and looking for lost forms) is also eliminated. Phone calls coming into your facility are greatly reduced by having all pertinent information on your classes shown in real-time on your website.
4. Online data and payment submission is secure.
When using software that stores data behind a firewall and encrypts all payment information, you can rest assured that hosting your participant data online is more secure than asking them to send payment and personal information by snail mail.
5. Real-time reports
. An effective online registration system offers you the ability to watch your registration data flow into the database in real time. This means you can get an accurate count of expected participants, and staff your classes accordingly. This also allows you to trend your marketing efforts towards low capacity classes and times.
6. Using less paper is good for the environment.
"Going Green" and eliminating paper is a win-win situation. Developing an environmental impact statement and branding your business as "Green" is not only good for the environment but may prove valuable to your marketing campaign.
View CUSTOMER TESTIMONIALS regarding Jackrabbit's online registration benefits!
Coupons & Discounts (Groupon, Living Social, CertifiKids)
Using discount offer sites - the most recognized of which is probably Groupon - has become very popular as a means of attracting new customers to your business. The goals and the successes vary. Keep these thoughts in mind when considering the use of online discounts sites:
1. Think through your entire process before you ever get on the phone.
2. Make sure you take into consideration what the impact to your staff will be if you choose to take enrollment over the phone instead of tying it into online registration.
3. In your Jackrabbit online Registration form, use the custom User Defined fields to capture the certificate numbers (example shown in link below).
4. In addition to an expiration date, make sure that your offer includes a "use by" date.
5. Add a "one coupon per child" notation to your offer.
6. Think through how the offer enrollees will impact the classes that they are in.
7. Track everything because the source may not capture all of the information that you want or need.
8. Remember that the source gets a 50% cut of the proceeds and they pay you what you earn from the offer. Make sure you understand HOW the source site will pay you.
9. Consider how your current customers will react if they find out that a new customer is paying less than half of what they paid for the same class.
Review several Experiences using Discount Sites from some of our clients.
Credit Cards, Bank Accounts, and PCI Concerns
You are not required to offer online payments as part of your registration process, but most organizations find it beneficial to do so. Detailed information about online payments is found in our E-commerce User Guide. It is important to understand the security involved in collecting, storing, and charging your customers' credit cards or bank accounts. Jackrabbit Technologies adheres to all rules of the Cardholder Information Security Program (CISP) - all financial information is both password protected and encrypted under SSL protection. Jackrabbit's storage and transmittal of financial data is certified PCI Compliant - click the logo below for current Compliancy:
Electronic Signatures Act of 2000
Jackrabbit's Online Registration Form requires a Full Name to be entered by the person agreeing to your Legal Policies (legalese). If you require Portal users to agree to the Legalese when enrolling in classes, a Full Name is required there also. Our software abides by the Electronic Signatures Act signed in 2000 which considers online submissions binding. Read more about the ESIGN Act in Wikipedia
. We recommend that you confirm procedures with your insurance agent and attorney. The email notification with time and date stamp falls under the criteria of this Electronic Signatures Act and allows you to consider Online Registrations binding. You also have the ability to view and store the time and date stamp with full signature for each registration.
Jackrabbit All Ears Blog
Read our ALL EARS Blog
to learn loads of helpful hints on using Jackrabbit and running your business effectively. This blog has tag clouds so that you can search for topics of interest. You can also search by Blog archive date.
User Guides and Videos
Jackrabbit and EZCare Online offer many avenues for you to find the information that you need. Several User Guides and numerous Videos cover all aspects of the Software, and they can be quickly accessed from the upper right corner in every screen in your database. These guides are updated as new enhancements are added so always refer to the guides before contacting Support.
Jump directly to our Online Registration Overview Video.
Other Helpful documents
Getting Started with Online Registration - print out and use our Getting Started Checklists
to help you stay organized.
Learn the 10 biggest mistakes owners make that hamper having an Effective Website
What true Online Registration IS and IS NOT: Online Registration 101 Basics
Remember, we are making continuous improvements based on your requests and suggestions! View our Most Recent Software Enhancements.
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